IT Technical Support

IT Technical Support

MYR 2,500 - MYR 3,500

Requirements :

● Candidate must possess at least SPM or STPM or equivalent.

● Minimum 1-2 years experience required in IT technicial support

● Must be able to handle basic hardware / software and have trouble-shooting skill

● Must be able to handle basic hardware / software installation

● Must be able handle basic network / printer configuration

● Possess driving license with own transport in order to travel to customer's site.

● Required language(s): English, Bahasa Malaysia, Mandarin

● Mandarin speaking is a MUST as we have Mandarin speaking customers.

● Good problem-solving skills

● PC assembly, installation, testing and troubleshooting.

● On site support for production PC issues, failures etc.

● Receive issues , update tickets accordingly to SOP, able to prioritize ticket resolution within SLA.

● Perform trouble shooting on: PC Hardware issues, network failure, bar code scanner, support windows 8-10, good in command prompt