Program Quality Manager

At KSM, our mission is to be the strategic HRBP for the companies we collaborate with, while contributing to the professional development and satisfaction of candidates' goals. Guided by our core values and through our personalized practices, we strive to bring employees and companies together, offering services aligned with their goals and aspirations, fostering a high-quality and innovative future.  

Therefore, on behalf of our client, we are seeking a Program and Quality Manager to join a dynamic team.  

The client:   

A leading generator and supplier of electricity in Greece and in other European countries.  

In this role, you will be responsible for ensuring the effective implementation of processes within the organization, along with the corresponding compliance, while working closely with IT Project managers and the C level professionals. 

Thus, the main tasks will be around program management, process streaming, quality improvements and reporting to the upper Management. 

More specifically 

• Ensure compliance with corporate governance requirements 
• Monitoring project activities and dependencies 
• Coordination of project activities and assigned tasks 
• Monitoring the project progress and the implementation (tracking unassigned tickets) 
• Collect quality input to support internal and external audits 
• Identifying business continuity risks 
• Assist with building new processes (suggest improvements/ streamline workflows) 
• Train employees on new processes and procedures
• Monitor processes/ procedures and the findings following internal and external audits
• Build processes for tracking and reporting quality non conformances / non compliance

• Maintain quality reports and relevant documents
• Manage issues and incidents, provide insights into investigating root causes 

Requirements

What you need to have:  

• 3+ years of related working experience 
• Previous experience in IT industry or familiarity with IT projects 
• MSc in Total Quality Management or relevant discipline (nice to have) 
• Good numerical skills and an understanding of statistics 
• Fluency in English (verbal and written) 
• A strong team player, possessing excellent organizational skills 
• A mindset focused on driving continuous improvement and effective communication 

Benefits

• Competitive compensation package  
• Working in a rapidly evolving professional environment  
• Training and development opportunities  
• Dynamic market input, pioneering systems, competitive advantage